Terms of service

Welcome to Ohm & Ember — where the vibes are high, the candles are hot, and the terms are… well, required. By visiting our site or purchasing something from us, you’re agreeing to the following. Nothing scary — just the usual internet housekeeping.

1. Online Store Terms (The Basics)

By using this site, you confirm you’re of legal age in your region and won’t use our products or site for anything illegal, harmful, or chaotic. In short: shop responsibly and don’t be weird.


2. General Conditions (Play Nice)

We reserve the right to refuse service to anyone who behaves badly — fraud, abuse, or general nonsense. Also, please don’t try to hack, scrape, or reverse‑engineer our site. We love enthusiasm, but not that kind.

3. Accuracy, Completeness & Timeliness (Oops Happens)

We try to keep everything accurate and up to date, but sometimes typos sneak in or stock moves faster than we can type. We may update information, correct errors, or cancel orders if something’s off. We’ll always aim to make it right.


4. Products & Services (The Good Stuff)

Our products are small‑batch, hand‑poured, and sometimes limited. We may change prices, discontinue items, or adjust offerings at any time. If something sells out because you all have impeccable taste, we’ll let you know.


5. Billing & Account Info (Keep It Clean)

You agree to provide accurate billing and shipping information. If your card declines or your address is missing half the details, we may need to reach out. We’re good, but we’re not psychic.


6. Optional Tools (The Techy Bit)

We may offer access to third‑party tools or integrations. We don’t control them, so use them at your own discretion. If they misbehave, that’s between you and the tech gods.


7. Third‑Party Links (The Internet Is Big)

Sometimes we link to other sites. They’re not ours. We’re not responsible for what happens there. Click wisely.


8. User Comments & Submissions (Spill the Tea, Respectfully)

If you leave a review, comment, or message, you agree that we can use it (with love) to help others discover our products. Just don’t post anything hateful, harmful, or gross. We curate vibes, not chaos.


9. Personal Information (Handled With Care)

Your personal information is handled according to our Privacy Policy. No selling your data, no shady business — just the info we need to get your goodies to your door.


10. Errors, Inaccuracies & Omissions (We’re Human)

If something on the site is incorrect — pricing, availability, product details — we may fix it without notice. We promise we’re not trying to trick you; sometimes the universe just throws curveballs.


11. Prohibited Uses (Don’t Do These)

You may not use our site to:

  • Break laws

  • Harass or harm others

  • Upload viruses or malicious code

  • Pretend to be someone you’re not

  • Steal our content

  • Cause general digital mayhem

Basically: be a decent human.


12. Disclaimer of Warranties & Limitation of Liability (Legal for: Don’t Blame Us for Everything)

We provide our site “as is.” We’re not liable for damages resulting from your use of the site or products. Use products as directed. Don’t drink the candles. Don’t set them on your curtains. You know the drill.


13. Indemnification (If You Break It, You Bought It)

If your misuse of the site causes issues, you agree to cover any resulting claims or costs. Again: be cool and we’re cool.


14. Severability (If One Line Breaks, the Rest Stays Standing)

If any part of these terms becomes unenforceable, the rest still applies.


15. Termination (Let’s Not Make It Awkward)

We can end your access to the site if you violate these terms. You can also stop using the site anytime. No hard feelings.


16. Entire Agreement (The Whole Shebang)

These Terms, plus our other policies, make up the full agreement between you and Ohm & Ember Candle Company.


17. Governing Law (The Canadian Bit)

These Terms are governed by the laws of Ontario and the laws of Canada. We love a little maple‑flavoured legal structure.


18. Changes to Terms (We Evolve)

We may update these Terms occasionally. When we do, they take effect immediately. Your continued use of the site means you’re good with the changes.